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The Public Protector
Following the enactment of the Constitution of Zambia (Amendment) Act No.2 of 2016, the Office of the Public Protector was established to replace the Office of the Investigator General. This is by virtue of Article 243 of the amended Constitution.
The Public Protector is the OMBUDSMAN INSTITUTION of Zambia entrusted with the mandate to promote and safeguard the interests and the rights of an individual in his or her quest to receive a “public service” that is just and fair. The institution also serves to promote practices of good governance within public institutions in the delivery of public services to the general public.Do You Have Any Complaint About The Services Offered By A Public Institution Or Any Public Official?
The Public Protector may be able to help you! The Public Protector may be able to help you!
Prolonged delay
Unnecessary lengthy delivery of a service by a public institution amounts to maladministration. There are instances in the delivery of services or executing of their duties, public service employees take their time in taking action to execute the duty.
Rudeness
In the delivery of public services, public service employees are required at all times to be as polite as they can possibly be to the recipients of the services. However, some public service employees are impolite, discourteous or ill-mannered as they conduct their duties.
Carelessness
This is when there are inaccuracies or negligence that arises in the delivery of services which result in disadvantaging the recipient of a service.
Unfair treatment
This amounts to discrimination or biasness by the service provider. An individual could be unfairly treated due to their social or economic status in society, sex or physical and mental ability.
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𝗔𝗳𝗿𝗶𝗰𝗮 𝗔𝗻𝘁𝗶-𝗖𝗼𝗿𝗿𝘂𝗽𝘁𝗶𝗼𝗻 𝗗𝗮𝘆
𝗔𝗳𝗿𝗶𝗰𝗮 𝗔𝗻𝘁𝗶-𝗖𝗼𝗿𝗿𝘂𝗽𝘁𝗶𝗼𝗻 𝗗𝗮𝘆 The Office of the Public Protector is among insistitutions exhibiting at this year’s commemoration of Africa Anti-Corruption Day at Anti-Corruption Commission Headquarters in Lusaka. This year’s commemorations[…]
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𝑷𝒖𝒃𝒍𝒊𝒄 𝑷𝒓𝒐𝒕𝒆𝒄𝒕𝒐𝒓 𝒄𝒐𝒏𝒇𝒆𝒓𝒔 𝒘𝒊𝒕𝒉 𝑴𝒖𝒄𝒉𝒊𝒏𝒈𝒂 𝑷𝒓𝒐𝒗𝒊𝒏𝒄𝒊𝒂𝒍 𝑨𝒅𝒎𝒊𝒏𝒊𝒔𝒕𝒓𝒂𝒕𝒊𝒐𝒏 𝒂𝒏𝒅 𝑪𝒉𝒊𝒏𝒔𝒂𝒍𝒊 𝑴𝒂𝒚𝒐𝒓
As part of her working visit to Muchinga Province, the Public Protector Mrs. Caroline Sokoni this week held various engagements with the Provincial and District leadership in Chinsali. The Public[…]
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